Question 1

Do you only treat women of color?

Accepted Answer

Although we specialize in treating women of color, we also offer therapy to adults identifying as BIPOC and non-BIPOC.

Question 2

What is a consultation call?

Accepted Answer

A brief 15-25 minute consultation is offered prior to scheduling your first appointment. This will give you an opportunity to see whether we might be a good fit for you. During this consultation call, you can ask questions (i.e., what to expect, the therapist’s specific therapeutic style/experience, etc). You will also be asked about what you are currently struggling with and your goals. Logistics, including fees and scheduling, will also be discussed.

Question 3

Are you offering services in-person?

Accepted Answer

We are currently only offering telehealth services via a secure, HIPAA-compliant portal.

Question 4

If I’m receiving therapy via telehealth, why do I have to be physically located in CA at the time of my appointment?

Accepted Answer

We are currently only licensed to practice in California, which means that state laws and licensing regulations require that the client be physically located within the state of CA at the time of each teleheatlh appointment. In order for us to provide therapy services to someone out-of-state, we would need to be licensed in that state. We are currently in the process of expanding to other states.

Question 5

How much will I be financially investing in therapy?

Accepted Answer

Initial Assessment (~75-mins): $220
45-min Sessions: $180

Limited sliding scale options are available on a case-by-case basis. Contact us for more information.

Question 6

What forms of payment do you accept?

Accepted Answer

We accept MasterCard, Visa, American Express, Health Savings Account (HSA), and Flexible Spending Account (FSA).

Question 7

Do you accept insurance?

Accepted Answer

We are not in-network with any insurance companies. However, if you have out-of-network PPO benefits, we can provide you with a Superbill (receipt) of the services you have paid for, which you can submit to your insurance for partial reimbursement. How much they will reimburse will depend on your specific insurance plan. Contact your insurance provider for more information.

Question 8

What is your cancellation policy?

Accepted Answer

If you are unable to keep your appointment, please notify us as soon as possible but no less than 24-hours prior to your appointment time. If you cancel less than 24-hours in advance or do not show up to your appointment, you will be charged the full session fee.

Question 9

Good Faith Estimate

Accepted Answer

You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost. Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy of picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

Frequently asked questions