Frequently asked questions
A brief 15-25 minute consultation is offered prior to scheduling your first appointment. This will give you an opportunity to see whether we might be a good fit for you. During this consultation call, you can ask questions (i.e., what to expect, the therapist’s specific therapeutic style/experience, etc). You will also be asked about what you are currently struggling with and your goals. Logistics, including fees and scheduling, will also be discussed.
We are currently only licensed to practice in California, which means that state laws and licensing regulations require that the client be physically located within the state of CA at the time of each teleheatlh appointment. In order for us to provide therapy services to someone out-of-state, we would need to be licensed in that state. We are currently in the process of expanding to other states.
We are not in-network with any insurance companies. However, if you have out-of-network PPO benefits, we can provide you with a Superbill (receipt) of the services you have paid for, which you can submit to your insurance for partial reimbursement. How much they will reimburse will depend on your specific insurance plan. Contact your insurance provider for more information.
You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost. Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy of picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
